complaints

Residents can access our Complaints Policy and Procedure here…

We try to ensure that complaints are resolved at the first point of contact. If you remain dissatisfied, a formal complaint can be made.

Complaints Officer

Name: Overall Management Committee

Phone: TBC

Email: complaints.ofp@gmail.com

We include the Housing Ombudsman Service’s contact information in all our correspondence relating to services, to actively encourage tenants to use the service or access the Ombudsman service for assistance.

Residents should be aware that you do not have to have a formal complaint ongoing to seek advice and support from the Ombudsman service.

The Housing Ombudsman can be contacted in the following ways:

Web: www.housing-ombudsman.org.uk

Email: info@housingombudsman.org.uk

Post:   Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

 Tel: 0300 111 3000